ADA GURU WEBINAR TRAINING

We’re pleased to share several upcoming training opportunities focused on ADA compliance and best practices. Please review the important registration and reimbursement information below, along with session details.

Important Notes:

  • Registration and payment must be completed in advance on a per-person basis. The cost per person per webinar is $349.

  • URSTA will issue reimbursement upon receiving proof of completion and payment.

  • Please limit registrations to no more than three (3) individuals per agency.

  • Due to funding restrictions, reimbursement for ADA Guru webinars are available only to rural agencies.

ADA Compliance Operating Requirements Training
Date: Tuesday, February 24
Time: 10:00 AM – 1:00 PM (MST)

REGISTER HERE
This webinar reviews operating elements required by the ADA to provide fully accessible fixed route bus and demand-responsive services (including ADA Paratransit, Dial-A-Ride, Deviated Fixed Route, and Human Service Transportation). Topics include non-discrimination requirements, assisting riders with disabilities, service animals, reasonable modification, driver training, accessible information, and more.

ADA Paratransit Eligibility Determination
Date: Thursday, February 26
Time: 10:00 AM – 1:00 PM (MST)

REGISTER HERE
This training reviews key elements for providing compliant and effective ADA paratransit eligibility determination services, including in-person eligibility. Topics include evaluating individuals with mobility, cognitive, and visual disabilities, along with best practices for applications and medical verification.

Improving Your Driver ADA Compliance Training Program
Date: Tuesday, March 10
Time: 10:00 AM – 1:00 PM (MST)
REGISTER HERE
Driver ADA compliance training is critical. This webinar covers best practices for improving training structure, content, and effectiveness. Topics include policy review, areas where drivers commonly struggle assisting riders with disabilities, driver discretion, creating supportive environments, training tools, and post-training support.

Improving Your ADA Complaints Investigation Process
Date: Thursday, March 12
Time: 10:00 AM – 1:00 PM (MST)
REGISTER HERE
ADA-related complaints provide valuable rider feedback, but only if your process captures and analyzes the data effectively. This webinar covers best practices for complaint intake, investigation steps, determining findings, tracking data, reporting, and responding to complainants.